Last Year's Agenda

April, 27, 2021

10:00AM – 10:10AM EST

Welcome Remarks

Joanne Kiley

Senior Manager

HBR Consulting

10:10AM – 11:00AM EST

KEYNOTE: Expert Perspective on Change Management – Tap into Emotional Intelligence Principles to be a Change Agent at Your Firm

  • Gain a better handle on change management approaches and tools to foster change
  • Learn about the neuropsychology and physiology of change with a focus on the ways to facilitate and inhibit change
  • Get the tactics you need to put people in a space where they are more likely to change, including a concrete 5-step process you can implement within your organization

 

Melvin L. Smith, Ph.D., BCC
Professor of Organizational Behavior
Weatherhead School of Management
Case Western Reserve University
Co-author
“Helping People Change”

11:00AM – 11:10AM EST
Break

11:10AM – 11:55AM EST

Librarian Leadership Panel: New Models of Delivery Services and Opportunities for Innovation

COVID-19 has created a new normal for the industry – the look and feel of law firms is going to change. And with that, comes room for innovation and growth opportunities.

 

This session examines what the new normal will look like, coupled with opportunities for innovation.

  • Tap into new ways that Law Librarians will continue to support lawyers
  • Discuss the effect of industry consolidation amongst the big vendors
  • Examine what the “next level” of innovation looks like and how you can operationalize this within your organization

 

Moderator:

John J. Digilio
 Firmwide Director of Library Services
SIDLEY AUSTIN LLP

 

Panelists

Cynthia Brown

Director of Research Services

Littler Mendelson

 

Saskia Mehlhorn 

US Director of Knowledge Services
Norton Rose Fulbright US LLP

 

Steven A. Lastres
Director of Knowledge Management Services
Debevoise & Plimpton

11:55AM – 12:05PM EST
Break

12:05PM – 12:50PM EST

Everything Else has Changed: Why We Need to Establish a New Definition of “Research”

Join HBR Consulting and Thomson Reuters for an interactive discussion dissecting the research landscape. There will be a video portion of the agenda to allow you discussion time with your colleagues, so attendees are encouraged to be camera-ready for a short breakout.   

  

  • Review a recent Thomson Reuters survey that reports on ALSPs providing legal and non-legal research
  • Explore ways to differentiate and redefine the various types of research your law firm library provides 
  • Discuss communication strategies for deploying the new definition and reeducating firm leadership

 

 

Colleen Cable 

Director  

HBR Consulting  

 

Bill Josten 

Strategic Content Manager 

Thomson Reuters  

 

12:50PM – 2:20PM EST

Networking Lunch / Small Group Breakouts & Interactive Discussions

Join up to two thirty minute sessions of unscripted dialogue and idea exchange on timely topics. Prepare to turn on your camera and engage with fellow conference attendees. Participants can benchmark best practices, relay what works and what hasn’t in intimate, off-the-record discussions.

Breakouts will run from 1:00PM - 1:30PM EST & 1:30PM - 2:00PM EST

 

Topics to include:

  1. Moving Away from Print to Digital - Moderated by Leslie Lanphear, Director of Research & Information Services, Akin Gump Strauss Hauer & Feld LLP

 

  1. Keeping Employees and Partners Engaged in a Remote Workforce – Moderated by Tricia G. Thomas, Director of Research Services, Akerman LLP

  2. The Future of Legal News – Moderated by Jeff GulyesSenior Product ManagerLaw360 

2:20PM – 3:05PM EST

KEYNOTE: Great Customer Service, A Blessing and A Curse

  • Hear tips on customer service, engagement and relationship management and apply it to your daily interactions with colleagues, partners, and vendors 
  • Balance good customer service vs. self-help & training in a remote world 

 

Jeff Tobe  

Author and Customer Experience Expert 

3:05PM – 3:15PM EST
Break

3:15PM – 4:00PM EST

Case Example: The Value of Predictability – Operationalizing AI and Predictive Analytics Tools

  • Get tips for making a pitch for new technology and what it takes to justify the firm’s investment of new technology in this environment
  • Hear case studies about two exciting AI initiatives, one aiming to predict court outcomes with a 90% accuracy rate, and another aiming to predict legal fees based upon case criteria
  • Discover how the KM Innovation and library functions can raise the reputation of a firm leading to more business and better client relationships

 

Evan Shenkman

Chief Knowledge and Innovation Officer

Fisher & Phillips LLP

 

Jennifer Mendez

Director of KM Innovation

Fisher & Phillips LLP

4:00PM – 4:10PM EST
Break

4:10PM – 4:55PM EST

Case Example: Successful Data Integration, a Look into an Initiative at O’Melveny & Myers

  • Learn about a successful data integration project, with takeaways on operationalizing a similar initiative at your organization
  • Gain insights into integrating external and internal information and making it easier to find/use by embedding it into existing processes being used by the lawyers
  • Get tips on internal buy-in for similar projects and the structure needed to support it

 

June Hsiao Liebert

Director of Information Services

O’Melveny & Myers LLP

4:55PM – 5:00PM EST

Closing Remarks and Day One Recap

Joanne Kiley

Senior Manager

HBR Consulting

5:00PM – 6:00PM EST

Virtual Networking Cocktail Reception – entertainment TBA!

Turn on your camera and join us in the networking lobby for that face-to-face networking experience we’ve all been missing. Mimicking hallway chats, this is your opportunity to connect with other attendees, speakers, and technology solutions providers. Networking has never been easier – join a small group of up to 8 people, hop around to different tables with just a click, and enjoy saying hello to familiar faces and taking part in relevant industry discussions. We’ll see you in the lobby!

April 28, 2021

9:00AM – 9:45AM EST

BONUS! Virtual Yoga and Meditation Session

Take a breath, calm your nervous system and quiet your mind. Join a Yoga veteran through breathing exercises, meditation, and a gentle yoga to start the morning off the right way.  

 

Cameras will be off and yoga mats are optional.  

 

Kim Larkin

Yoga & Meditation Instructor 

9:45AM – 10:00AM EST
Break

10:00AM – 10:10AM EST

Opening Remarks

Joanne Kiley

Senior Manager

HBR Consulting

10:10AM – 11:00AM EST

Aligning Marketing and Research Teams: Making the Most of your Structure Regardless of What It Is

Learn how you can improve the impact and value of the research function through broader collaboration:  

  

  • Make the most of your structure and achieve alignment, including making structure changes work for you
  • Learn tips for productive collaboration with your Business Development team
  • Get closer to your firm’s clients and strategy and help support your firm’s revenue goals
  • Leverage your research team’s bandwidth by working with outsourced research companies
  • Provide value-added research services directly to clients

 

Kathy Skinner 

Director of Research & Information Services 

White & Case LLP 

 

Simon Kam Cheong 

Head of Market Research 

White & Case LLP 

  

11:00AM – 11:10AM EST
Break

11:10AM – 12:00PM EST

PANEL: First-Hand Perspectives on Maintaining Vendor Relationships in the Post-COVID-19 Era

  • Hear what kind of pressures other firms are facing when dealing with large vendors and benchmark best practices with your peers
  • Discuss nuances in renegotiating contracts, vendor integration and change management with tangible takeaways that your firm can implement
  • Touch upon ROI, with a focus on how librarians can better measure the value with their vendors

 

Moderator:

Tanya Whorton

Director of Research Services

Crowell & Moring LLP

 

Panelists:

Amy Eaton

Director of Library and Research Services

Perkins Coie LLP

 

Vishal Agnihotri
Chief Knowledge Officer
Hinshaw & Culbertson LLP

 

Lee Bernstein
Manager of Library
Haynes & Boone, LLP

 

Jean O’Grady

Former Senior Director of Research & Knowledge

DLA Piper

 

Dave Wilson

Managing Director

Tiger Eye Consulting

12:10PM – 1:40PM EST

Networking Lunch / Small Group Breakouts & Interactive Discussions

Join up to two thirty minute sessions of unscripted dialogue and idea exchange on timely topics. Prepare to turn on your camera and engage with fellow conference attendees. Participants can benchmark best practices, relay what works and what hasn’t in intimate, off-the-record discussions.

Breakouts will run from 12:30PM - 1:00PM EST & 1:00PM - 1:30PM EST

 

Topics to include:

  1. Keys to Finding Opportunities for Automation & Creating Efficiency - Moderated by Kathleen Coon, Director of Library & Research Services, Montgomery McCracken Walker & Rhoads LLP

  2. Tips on Contract Negotiation – Moderated by Denise Pagh, Director of Research and Information Services, Orrick

1:40PM – 2:25PM EST

Fireside Chat: Partner Perspective on the Power of Analytics in Legal Research

Join us for an insightful session with Gretchen Harris Sperry, a Partner at Hinshaw who has successfully argued many key cases as an Appellate lawyer. As someone who relies on thorough and accurate research, Sperry will discuss the current state of legal practice and share her perspective on the future of the practice using powerful cutting edge analytical tools and advances in data visualization.

 

Vishal Agnihotri
Chief Knowledge Officer
Hinshaw & Culbertson LLP

 

Gretchen Harris Sperry
Partner

Hinshaw & Culbertson LLP

2:25PM – 2:35PM EST
Break

2:35PM – 3:20PM EST

PANEL: The Evolution of the Law Librarian’s Role – Explore the Possibilities for the Next Step in Your Career

  • Review the evolution of the of the law librarian’s role and examine future directions as well as first-hand experiences from panelists who have had roles within consultancy firms, academia, and on the vendor side
  • Discuss which direction the role will continue to expand in, including KM and IT, as well as the skills that librarians should hone in on to be valuable in other areas
  • Hear stories from leaders in how they moved beyond the library and learn how you can do the same

 

Moderator: 

Tanya Whorton 

Director of Research Services 

Crowell & Moring LLP 

 

Panelists: 

John J. Digilio
Firmwide Director of Library Services

SIDLEY AUSTIN LLP

 

Sarah Mallon Happy
Director of Knowledge Management

Ballard Spahr

 

June Hsiao Liebert
Director of Information Services
O’Melveny & Myers LLP

3:20PM – 3:25PM EST

Closing Session

Joanne Kiley

Senior Manager

HBR Consulting