2022 Agenda

Monday - March 21, 2022

9:00 AM 9:45 AM

8:00 AM 8:45 AM

7:00 AM 7:45 AM

6:00 AM 6:45 AM

Registration Desk Open and Networking Breakfast

9:00 AM 3:30 PM

8:00 AM 2:30 PM

7:00 AM 1:30 PM

6:00 AM 12:30 PM

Exhibit Hall Open

9:45 AM 10:00 AM

8:45 AM 9:00 AM

7:45 AM 8:00 AM

6:45 AM 7:00 AM

Chairperson Welcome & Opening Remarks

Dave DiCicco, Senior Director of Product Management
LexisNexis

10:00 AM 10:45 AM

9:00 AM 9:45 AM

8:00 AM 8:45 AM

7:00 AM 7:45 AM

KEYNOTE: From Invisible to Invaluable: Get Seen, Get Heard, Get Ahead

How you are perceived is how you are received, which impacts what you can achieve.  This highly interactive keynote segment will help you identify qualities that set you apart and help you become confident in owning and sharing your skills and expertise. You will get actionable techniques for engaging diverse communication styles, improving nonverbal skills and creating better rapport.

  • Identify the specific skills and qualities that make you invaluable
  • Learn and leverage different communication styles to create communication that connects
  • Discover specific communication techniques to avoid misunderstandings that can impact collaboration
  • Learn listening skills to improve rapport
  • Discover non-verbal techniques to help you command a room and engage listeners

Robyn Hatcher,
Author, Keynote Speaker, Communication Expert, Thought Leader and award-winning actor

10:45 AM 11:30 AM

9:45 AM 10:30 AM

8:45 AM 9:30 AM

7:45 AM 8:30 AM

Capitalize on the Evolving Digital Shift

 

  • Discover best practices and lessons learned from the accelerated shift to digital and what’s next on the horizon 
  • Discuss the value of digital resources and successful approaches to secure financial approval from firm leadership  
  • Understand how print offerings are being redesigned to operate as a virtual space and tactics to make more things available online 

 

John J. Digilio, Firmwide Director Library Services  
Sidley Austin LLP  

Kathleen Agno, Director, Resource Innovation
Greenberg Traurig, LLP

Jill Strand, Director, Research & Knowledge Services
Fish & Richardson  

 

11:30 AM 12:00 PM

10:30 AM 11:00 AM

9:30 AM 10:00 AM

8:30 AM 9:00 AM

Networking Break

12:00 PM 12:45 PM

11:00 AM 11:45 AM

10:00 AM 10:45 AM

9:00 AM 9:45 AM

Panel Discussion: Creating a Successful and Collaborative Hybrid Work Environment

  • Discuss best practices and lessons learned from the impact of remote work to ensure a collaborative team environment  
  • Identify challenges of the hybrid work environment and best practices to manage and motivate employees 
  • Develop an operations roadmap to ensure your firm is positioned for success

Moderator:
Marie Calvaruso, Chief Knowledge Officer
Harris Beach PLLC

Panelists:
Saskia Mehlhorn, US Director, Knowledge Services
Norton Rose Fulbright US LLP

Cynthia L. Brown, JD, Senior Director of Research Services
Littler Mendelson

12:45 PM 1:45 PM

11:45 AM 12:45 PM

10:45 AM 11:45 AM

9:45 AM 10:45 AM

Networking Lunch

1:45 PM 2:30 PM

12:45 PM 1:30 PM

11:45 AM 12:30 PM

10:45 AM 11:30 AM

Panel Discussion: Elevating the Role of the Law Firm Librarian to Win Business

  • Discover strategies and new approaches for librarians to demonstrate value  
  • Learn ways librarians have shifted from behind the scenes to a client facing role to win business and foster innovation 

Moderator:
Dianne Chambers, Research and Knowledge Services Analyst
Eversheds Sutherland (US) LLP

Panelists:
Nancy Li, Counsel, Research and Knowledge Services
Blake, Cassels, Graydon LLP

Tricia G. Thomas, Director of Research Services
Akerman LLP

Kathy Skinner, Director of Research & Information Services
White & Case LLP

 

2:30 PM 3:15 PM

1:30 PM 2:15 PM

12:30 PM 1:15 PM

11:30 AM 12:15 PM

Panel Discussion: Data Integration, APIs and Firm Performance: Where Does the Law Library Fit In?

  • Discuss the use of APIs by law firms and research teams to successfully achieve goals and the best strategies for implementation
  • Integrate data into an attorney’s workflow to capitalize on benefits and utilize the information effectively
  • Identify data roadblocks and understand the role of law librarians to address the information gaps
  • Productizing the firm’s latent expertise for the benefit of clients

Moderator:
Jennifer Mendez, Director of Knowledge Management Innovation
Fisher & Phillips LLP

Panelists:
Emily Rushing, JD, MIS, Director of Competitive Intelligence
Haynes and Boone, LLP

Dave DiCicco, Senior Director of Product Management,
LexisNexis

3:15 PM 3:30 PM

2:15 PM 2:30 PM

1:15 PM 1:30 PM

12:15 PM 12:30 PM

Chairperson Closing Remarks

Dave DiCicco, Senior Director of Product Management
LexisNexis

3:30 PM 4:30 PM

2:30 PM 3:30 PM

1:30 PM 2:30 PM

12:30 PM 1:30 PM

Networking Cocktail Reception

All attendees are invited to join us for drinks, hors d'oeuvres, and face-to-face networking. We will have a color-coded system in place to allow attendees to self-select and display their comfort level for interacting with peers. 

Tuesday - March 22, 2022

9:00 AM 9:45 AM

8:00 AM 8:45 AM

7:00 AM 7:45 AM

6:00 AM 6:45 AM

Registration Desk Open and Networking Breakfast

9:00 AM 1:30 PM

8:00 AM 12:30 PM

7:00 AM 11:30 AM

6:00 AM 10:30 AM

Exhibit Hall Open

9:45 AM 10:00 AM

8:45 AM 9:00 AM

7:45 AM 8:00 AM

6:45 AM 7:00 AM

Welcome Remarks and Day One Takeaways

Dave DiCicco, Senior Director of Product Management
LexisNexis

10:00 AM 10:45 AM

9:00 AM 9:45 AM

8:00 AM 8:45 AM

7:00 AM 7:45 AM

Panel Discussion: Winning the Talent War

  • Discuss the impact of The Great Resignation on law librarians and how firms are staying competitive to attract top talent  
  • Explore the challenges of finding qualified staff and best practices to support and develop the best members of your team  
  • Discover what measures firms are taking to retain employees in the hot job market 

 

Moderator:
Cynthia L. Brown, JD, Senior Director of Research Services
Littler Mendelson

Panelists:
Lee Berstein, Library Manager
Haynes and Boone, LLP

Leslie Lanphear, Director of Research & Information Services
Akin Gump Strauss Hauer & Feld LLP

Elizabeth Guzman, Director, Research & Intelligence Services
Simpson Thatcher & Bartlett LLP

  

10:45 AM 11:30 AM

9:45 AM 10:30 AM

8:45 AM 9:30 AM

7:45 AM 8:30 AM

Navigating Vendor Relationships: What will Technology Customer Support Look Like in 10 Years?

Complex legal research products require a completely different kind of customer support than what many of today’s tech companies provide.  Given current trajectories, what will customer (or perhaps more specifically, “product”) support look like 10 years from now? And what can we be doing about it today? This candid discussion will cover the following points, and more!

 

  • Customer vs. Product Support: What are the differences?
  • Does the tech exist for us to move beyond human, 24-hour support?
  • What are the most pressing communication and support issues today?
  • How critical is the “custom analysis” piece, given today’s legal research products?
  • What does it mean for vendors to adapt to a more modern business model?
  • How are we currently defining “customer support” particularly within the context of law firm big ticket tech investments?
  • Can vendors successfully leverage automation in this realm while keeping customers satisfied?  
  • Discuss the challenges firms are facing- including smaller budgets, increasing prices and integration issues

Moderator:
Jean O’Grady, Director of Research & Libraries, Venable LLP

Panelists:
Krista Ford, Director, Knowledge, Research and Information Services
Steptoe & Johnson PLLC

Jill Strand, Director, Research & Knowledge Services
Fish & Richardson

Monica E. Deal, VP Global Customer Success
LexisNexis

11:30 AM 12:00 PM

10:30 AM 11:00 AM

9:30 AM 10:00 AM

8:30 AM 9:00 AM

Networking Break

12:00 PM 12:45 PM

11:00 AM 11:45 AM

10:00 AM 10:45 AM

9:00 AM 9:45 AM

Panel Discussion: Developing a Winning Competitive Intelligence Strategy

  • Discuss the role of legal researchers in competitive intelligence and how to successfully manage a research team
  • Create a comprehensive strategy to avoid pitfalls and make research more digestible
  • Leverage AI effectively and discover which tools are best to leverage effectively

Emily Rushing, JD, MIS, Director of Competitive Intelligence
Haynes and Boone, LLP

Kathy Skinner, Director of Research & Information Services
White & Case LLP

Amy Dietrich, Senior Business Intelligence Manager
Paul, Weiss, Rifkind, Wharton & Garrison LLP

12:45 PM 1:45 PM

11:45 AM 12:45 PM

10:45 AM 11:45 AM

9:45 AM 10:45 AM

Networking Lunch

1:45 PM 2:30 PM

12:45 PM 1:30 PM

11:45 AM 12:30 PM

10:45 AM 11:30 AM

Training Models for Next Generation Library Leaders

• Explore how industry skillsets are changing and how successful firms are adapting
• Discuss the role of informational professionals in vetting content and organization training and best methods to measure training success
• Revamp training models to ensure longevity and nurture the next generation of library leaders

Abigail Ross, Principal
RoFinCo ,LLC

2:30 PM 2:45 PM

1:30 PM 1:45 PM

12:30 PM 12:45 PM

11:30 AM 11:45 AM

Chairperson Closing Remarks

Dave DiCicco, Senior Director of Product Management
LexisNexis